Legal
Refund Policy
This policy explains our approach to donation refunds.
Bank Transfer Donations
As donations are made by bank transfer, refund requests must be submitted to our team in writing. We will review each request and respond promptly.
Eligibility
Refund eligibility depends on the circumstances of each donation. We aim to handle all requests fairly and in good faith. Verified donations that have already been allocated to programmes may not be refundable.
How to Request a Refund
Please contact us through the details on our Contact page, including your donation reference, amount and date. We will guide you through the process.
Processing Time
Refund processing depends on banking procedures and may take several working days. We will keep you informed throughout.
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